Immersive Van Gogh is a timed admission event and you must attend on the date and time on your tickets. If you have purchased FLEX tickets, you can enter the exhibit up to two hours before or after the ticketed time on your performance date; if you purchased TIMED Admission, you can enter up to 20 minutes before or after the ticketed time on your performance date.


If you need to change either the date or time you purchased, please follow the instructions below.


How to request to change your ticketed date/time for Immersive Van Gogh:


Please submit your change request by completing THIS FORMYou will be asked to identify a new date, if applicable, and a new time (you can select up to 3 new times that work for you). Please reference the performance schedule below for dates and entry times.

  • A $4.99 change fee per ticket is required for changes to VIP/FLEX tickets and a $9.99 per ticket change fee is required for TIMED Tickets.  No change fee is applied for child tickets.

  • There is a limit of two changes per order.

  • Prices are subject to change. If your requested date/time falls into a higher-priced performance, you must pay the difference to make the change. If you move to a lower-priced performance, you will be refunded the difference.

  • All changes are subject to availability. A member of our team will confirm your requested date/time if available, or work with you to identify other options.

  • Once a change is confirmed, previous contactless tickets will be invalidated. New mobile tickets will be sent seven days prior to your new date/time, or immediately if your change occurs within seven days of your rescheduled date and time.