Facilities Supervisor
Company: Blumenthal Arts
Salary Range: Grade 16
Position Summary
The Facilities Supervisor is a hands-on leadership role responsible for maintaining the operational excellence of Blumenthal Arts’ (BA) venues in Uptown Charlotte. This position leads daily maintenance activities while actively performing skilled work to ensure all facilities meet the high expectations of a premier performing arts organization.
The Supervisor oversees Facilities Technicians and plays a critical role in supporting live events, maintaining building systems, and coordinating with the City of Charlotte and external partners. This role is well suited for a working supervisor who thrives in a fast-paced, event-driven, public-facing environment. Requires a flexible schedule, including evenings, weekends, and holidays, with participation in an on-call rotation to address urgent facility needs. Schedule may be adjusted frequently based on performance calendars and evolving operational priorities.
Duties & Responsibilities
Leadership and Team Supervision
- Supervise, schedule, and develop a team of Facilities Maintenance Technicians
- Provide daily direction, training, and performance feedback
- Serve as a working supervisor – actively participating in maintenance tasks alongside staff
- Promote a culture of safety, accountability, and high service standards.
Facilities Maintenance & Operations
- Perform and oversee maintenance of HVAC, electrical, plumbing, lighting, and general building systems
- Ensure all facilities – including theaters, lobbies, backstage, and support spaces – are maintained at a first-class standard
- Monitor and adjust environmental systems (temperature, airflow) to meet performer and patron comfort expectations
- Execute and track preventative maintenance programs to minimize downtime
- Maintain equipment, tools, and parts inventory
Event & Venue Support
- Align maintenance activities with a complex performance and event schedule
- Ensure venues are event-ready at all times, with particular attention to public-facing areas
- Provide rapid response to facility issues during performances and high-attendance events
- Adjust work schedules and staffing to support nights, weekends, and holidays
Charlotte/Municipal Coordination
- Ensure BA service and presentation standards are upheld in shared or city-owned facilities
- Coordinate service requests and ensure timely resolution of work orders across jurisdictional responsibilities
- Navigate and track responsibilities related to lease agreements and operating partnerships
Building Systems & Reliability
- Maintain 24/7 operational readiness of critical systems, including HVAC, fire/life safety, and access control
- Utilize remote monitoring systems to adjust conditions as needed based on programming schedules
- Participate in on-call responsibilities to support continuous operations in a live-event environment
Safety & Compliance
- Ensure compliance with OSHA standards and all applicable codes and regulations
- Conduct regular facility inspections and address safety concerns proactively
- Support emergency response readiness and incident management
Administrative & Financial Responsibilities
- Assist in managing departmental budgets, including supplies, repairs, and service contracts
- Review and maintain documentation (work orders, timecards, invoices, maintenance reports)
- Coordinate procurement of materials and services
- Maintain key control and building access systems in coordination with security and HR
Projects & Continuous Improvement
- Support small capital projects, renovations, and system upgrades
- Coordinate contractors and ensure compliance with scope, schedule and quality standards
- Identify opportunities to improve efficiency, reliability, and guest experience
Qualifications
Education and Experience
- Requires an associate’s degree supplemented by at least five years of facilities maintenance experience, including at least 2 years of supervisory or team lead experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
- Strong technical knowledge of HVAC, electrical, plumbing, and building systems
- Technical or trade certifications (HVAC, electrical, plumbing, etc.) preferred
- Experience in a performing arts center, theater, arena, convention center or similar venue preferred
- Experience working in partnership with municipal agencies or public-private facilities preferred
- Familiarity with building automation systems (BAS) and CMMS platforms preferred
Knowledge, Skills, and Abilities
- Ability to work in a fast-paced, public-facing, event driven environment
- Strong communication and organizational skills
- Hands on leadership and problem-solving skills
- Strong attention to detail and facility presentation
- Customer-service mindset aligned with patron and artist experience
- Ability to prioritize competing demands in a dynamic environment
- Effective collaboration with internal teams and external partners
Physical Requirements
- Ability to stand and walk for extended periods (often 50-75% of the workday)
- Frequent movement between buildings floors, and outdoor areas including stairs, confined/narrow backstage areas, and uneven flooring
- Ability to lift and carry 25-50 pounds regularly, and occasionally lift up to 75 pounds
- Ability to bend, stoop, kneel, crouch, and twist
- Ability to climb ladders and stairs and work at heights
- Ability to work in tight or confined spaces
- Good hand-eye coordination and manual dexterity for handling tools, controls, and equipment